Programming Specialist - Technical Support Specialist
Company: Rose International
Location: Woodcliff Lake
Posted on: June 27, 2025
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Job Description:
Date Posted: 06/23/2025 Hiring Organization: Rose International
Position Number: 484534 Industry: Automotive Job Title: Programming
Specialist - Technical Support Specialist Job Location: Woodcliff
Lake, NJ, USA, 07677 Work Model: Hybrid Work Model Details: 3 days
in office in 2 days remote Shift: Monday to Friday Alternate Shifts
(8-4 PM) & (12-8 PM) First 2 weeks all 5 days in office Employment
Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 7
Min Hourly Rate ($): 30.00 Max Hourly Rate ($): 35.00 Must Have
Skills/Attributes: Engineering, Product Management, Safety,
Technical Support Experience Desired: Technical training and work
experience as Master Technician for vehicles (5 yrs); Strong IT
understanding/proficiency utilizing special Engineering software (3
yrs) Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree Job Description Required
Education/Experience: · High School Diploma Preferred Education: ·
Bachelor's degree in engineering Required Qualifications: · Minimum
5 years in technical training and working experience as Master
Technician level for vehicles · Significant attention to detail -
to ensure that mileage on vehicles is correct and programming was
successful · Strong IT understanding and proficiency of utilizing
different special Engineering software · Excellent communication
skills · Good understanding of automotive technology
Responsibilities: Reply and follow-up for TSARA/IRAP requests: ·
Remote software vehicle programming to verify and confirm mileage
on vehicles after our dealers perform IB replacement due to NHTSA
(National Highway Traffic Safety Administration) safety recall. ·
Provide an adequate and professional reply to TSARA / IRAP requests
from dealers after reviewing information provided and programming
the necessary software in vehicles as required. · Utilize all the
internal information and systems such as FASTA, Current Issues
library, Service Information Bulletins, Warranty History, etc to
verify that the correct software and solution is installed on the
vehicles as needed. · Software implementation & follow-up as
required: · Work with Product Engineering regarding the release of
new software solutions for our dealers as required. · Work with our
Warranties department about our pilot programs for control unit
recoveries as needed. · Follow-up closely with TSEs and Product
Engineers in case of urgent and/or escalated cases from dealers. ·
Participate on internal and specialized technical training sessions
as required, as well to plan and participate on internal workshop
technical trainings on a regular basis and as needed. · Exchange of
information with product engineer in relation to the customer
complaints related to technical issues discovered through the IRAP
process. Only those lawfully authorized to work in the designated
country associated with the position will be considered. Please
note that all Position start dates and duration are estimates and
may be reduced or lengthened based upon a client’s business needs
and requirements. Benefits: For information and details on
employment benefits offered with this position, please visit here.
Should you have any questions/concerns, please contact our HR
Department via our secure website. California Pay Equity: For
information and details on pay equity laws in California, please
visit the State of California Department of Industrial Relations'
website here.
Keywords: Rose International, Tenafly , Programming Specialist - Technical Support Specialist, IT / Software / Systems , Woodcliff Lake, New Jersey
